Minet Kenya has appointed Carole Nderitu as Chief Operating Officer, effective 1 September 2026, adding the role to her existing position as Group Chief Operating Officer at the insurance broker. The company announced the move in a leadership notice this week, describing it as recognition of her expanded remit across the business.
The appointment lands three days after Minet Group elevated Sammy Muthui, Minet Kenya’s Chief Executive Officer and Managing Director since 2017, to Chief Executive Officer for the Eastern Africa Region on 28 August. Muthui keeps his Kenya role alongside the regional one, and Nderitu’s new title fills out the leadership bench under him as the firm pushes into cross border coordination across its nine African markets.
A Finance Career That Moved Into Operations
Nderitu built her career at Minet Kenya and its predecessor, Aon Kenya Insurance Brokers, starting as a Senior Fund Accountant in 2006. She rose through fund accounting and chief accountant roles before taking charge of finance and administration in 2017, a post she has held for more than nine years. In April 2024, she added Director of Retail and SME to her portfolio, giving her oversight of both the finance function and a revenue generating business line at the same time.
During her time in finance, Nderitu cut receivables aged over a year from KSh3 billion to under KSh1 billion and reduced a KSh600 million tax exposure to KSh83 million, according to her own account of the role. In the Retail and SME unit, she pushed renewal and onboarding times from 15 days down to hours through workflow redesign and automation, and cut customer complaints by 95 percent while lifting the unit’s satisfaction score from 10 percent to 25 percent.
Nderitu described the kind of mandate she looks for in her own words: finance operates as a strategic and commercial partner to the Board and CEO. She holds an MBA in Finance and a Bachelor of Commerce in Finance from the University of Nairobi, and qualified as a Certified Public Accountant through the Vision Institute of Professionals.
Part of a Wider Reshuffle
The promotion follows a busy year for Minet’s ownership and leadership structure. Private equity firm Adenia Partners completed its acquisition of Minet Group on 30 June 2026, a deal Khusoko covered as it closed across the nine regulatory jurisdictions where Minet operates. Muthui’s move to the regional CEO seat two months later suggests the new ownership is consolidating leadership across borders while keeping country level management, including Nderitu’s, intact.
Minet Kenya remains best known publicly as the administrator of the Teachers Service Commission’s medical scheme, a role that has drawn parliamentary scrutiny over service delivery and that Khusoko has tracked through the scheme’s expansion to hundreds of accredited facilities.
Nderitu’s operational track record, particularly the turnaround time cuts in Retail and SME, points to where the company may focus next as it works to keep pace with that scale of obligation while integrating under its new private equity owner.
Her appointment gives Minet Kenya a single executive overseeing both financial discipline and day to day service delivery, a combination the company will likely lean on as it works through the operational demands of its expanding regional structure.
