Lucille Aveva, a customer experience excellence champion and guru has been appointed Safaricom Director, Customer Obsession. Her appointment took effect May 1 this year. Lucille has been working for Eselle Group Consulting Company which she founded and has led since 2016. “Lucille will be responsible for leading our ongoing Customer Obsession programme and coordinate implementation of the various initiatives identified,” the company’s CEO Peter Ndegwa said in a memo to employees. She has over 20 years of experience across various roles in the hospitality, banking and telecommunications sectors. She has worked as a Head Alliances & Strategic Partners, Africa Company…
Author: Khusoko
Khusoko
Khusoko provides market insights into Africa's business investment as well as global trends that impact East African businesses.
On World Press Freedom Day, I would like to thank the Kenya Editors’ Guild, and its President, Churchill Otieno for the chance to speak at this important event. I’m sorry I can’t join you in person, but fortunately, media professionals like yourselves are more familiar with this medium than most audiences! I have visited Kenya many times, and twice in the last six months as the Minister for Africa. During a visit last year, I was delighted to speak at a similar event to mark Human Rights Day on 10 December. This is an important follow up to that event.…
Somali Parliament, its 140 members, voted unanimously on Saturday cancelling a two-year presidential term extension for President Mohamed Abdullahi Mohamed. The vote was a result of clashes that had resulted in Mogadishu between factions of the security forces. “I commend the Honorable Members of the House of People for acting responsibly in accepting the president’s request to revert to the September 17 agreement that guides Federal Electoral process, as they considered to overcome challenges the country is going through,” Prime Minister Mohamed Hussein Roble said via his official Twitter handle. He assured the Somali people, the Federal Member States, politicians…
Kenya and Uganda have banned all flights from India due to the growing wave of COVID-19 cases from Saturday, 1st May 2021, midnight. Both nations have separately said, no travellers from India shall be allowed into their territories regardless of the route of travel. All travellers arriving from India before the suspension date regardless of the route of travel are expected to: be in possession of a negative PCR COVID 19 test certificate that is digitally verifiable conducted within 120 hours from the time of sample removal. Undergo a mandatory PCR test upon arrival. All those who test positive shall…
The Kenyan Section of the International Commission of Jurists (ICJ Kenya) has confirmed Ms Elsy Chemurgor Sainna as Executive Director. In a statement issued Friday, Kelvin Mogeni, ICJ Kenya chairman said her appointment became effective 1 April 2021, a position she was serving in an acting capacity. She takes over from Mr Abdul Noormohamed whose tenure as the Executive Director ended on December 31, 2020. “She possesses experience and skills in leadership, management, strategy development, with a proven track record in advocacy, establishing and maintaining partnership, programme and project design,” said Mogeni. Elsy has extensive knowledge and expertise in public…
MultiChoice has added YouTube app support to its DStv Explora Ultra, allowing subscribers to access the popular streaming platform directly on their decoder. YouTube joins a number of streaming services and apps available on the Explora Ultra, including Showmax, Box Office, Netflix, Amazon Prime Video, and Joox. “DStv subscribers can now watch YouTube, where every day people watch over a billion hours of video, including music videos, short and documentary films, live streams and video blogs,” MultiChoice said. MultiChoice South Africa CEO Nyiko Shiburi said the DStv Explora Ultra continues to add depth to the company’s entertainment offering, which is enabled through…