Equity Group Introduces Chatbot for Improving Customer Experience

Equity Group Holdings Plc on Monday said it has introduced a chatbot, to offer its customers a seamless interactive banking experience.

Dubbed Equity Virtual Assistant (EVA), it extends digital banking and customer support services to existing and new customers and can simulate a conversation with a user.

Customers can now manage their accounts on EVA and engage with the virtual assistant to make transactions like buying airtime, sending money, buying goods and services, paying bills, viewing account balances, and getting a statement anytime anywhere within their social media platform of choice.

“The launch of Equity Virtual Assistant, EVA, is in line with our journey to make our services and products available virtually and online. We are continually investing in technology and products that are designed to give our customers more freedom of choice, ease of access, convenience and control.

Using Artificial Intelligence, EVA will be able to constantly evolve and learn from the interactions it has with customers to provide responses,” Equity Group Managing Director and CEO Dr James Mwangi said during the release of its Q1 2022 results.

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The innovation reaffirms the Bank’s commitment to continue supporting customers to access banking services conveniently and securely through the enhancement of its digital channels and by providing customers with the flexibility to choose from a variety of social media platforms, from where to conduct banking transactions and engage the Bank.