Author: Khusoko

Khusoko provides market insights into Africa's business investment as well as global trends that impact East African businesses.

For the past ten years, Kenyan authorities have been actively seeking to control the rapid growth of online betting within the country. Recent actions may indicate that this challenge has been successfully addressed. The new Gambling Control Bill scaled the National Assembly in January and is now set to be passed into law. The bill stipulates that online gambling companies and the national lottery should make a KSh. 200 million deposit to the authorities if they are to receive operating licenses in Kenya. According to the proponents of the bill, online gambling companies and the national lottery need to have…

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Jubilee Health Insurance has launched J-Force, a cutting-edge digital platform designed to empower insurance agents, brokers, and bancassurers with seamless and efficient tools. This innovative platform aims to revolutionize insurance intermediation by streamlining workflows, enhancing customer service, and driving business growth. Key Features of J-Force Seamless Onboarding: Enables quick and easy registration of new clients. Lead Management Tools: Facilitates efficient tracking and conversion of prospects. Instant Quotations and Policy Issuance: Automates processes, enabling faster deal closures. Streamlined Renewals Management: Ensures timely renewals and uninterrupted coverage for clients. Real-time Business Tracking: Provides intermediaries with performance dashboards and commission insights for enhanced…

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TradeMark Africa (TMA) has appointed Ms Lillian Mwai Ndegwa as the Country Director for its Kenya Programme, a renewed focus on supporting Kenya’s trade expansion goals. “Lillian’s expertise in market systems development will be invaluable as we collaborate with the private sector and government agencies to enhance Kenya’s participation in regional and international trade across different value chains,” stated David Beer, TMA’s Chief Executive Officer. Ndegwa will lead initiatives aimed at enhancing market access, reducing trade barriers, and promoting sustainable economic growth. Key priorities include leveraging the African Continental Free Trade Area (AfCFTA), attracting high-value investments, and creating a conducive…

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Deputy Governor Dr. Michael Atingi-Ego, who has served as Acting Governor of the Bank of Uganda (BoU) since the death of long-serving Governor Emmanuel Tumusiime-Mutebile in February 2022, has been appointed Governor of the BoU. Atingi-Ego’s appointment officially ends the dual leadership role he has been fulfilling. Tumusiime-Mutebile served as Governor for over two decades, from 2001 until his passing in February 2022. Atingi-Ego will be deputized by economist Prof. Augustus Nuwagaba, according to local media reports. Atingi-Ego, 60, joined the BoU in 2020 as Deputy Governor, having previously served as Executive Director at the Macroeconomic and Financial Management Institute…

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Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when harnessed effectively, drives innovation, deepens customer loyalty, and secures competitive advantage.  In a report released in January by a US-based consulting firm, 90 per cent of customers read online reviews before visiting a business website, and 88 per cent trust these opinions almost as if they were personal recommendations. Other surveys peg the success of a business based on the interpretation of customers’ feedback.  According to Forbes, customer feedback should be seen as an ongoing conversation that provides insights into the…

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Galácticos vs. Underdogs: Can Las Palmas Stun Madrid Indeed, the La Liga title race is heating up, and Real Madrid is setting the path to follow with dominant displays. Real Madrid are sitting at the top of the table on Linebet with 49 points out of 21 matches and are looking to keep up the pace. Las Palmas, who currently sit 15th on 23 points, travel to the Santiago Bernabéu seeking a surprise. The most recent meeting between the two saw Madrid stroll to a 2-0 victory, but can Las Palmas turn the tables? In football, anything is possible, particularly…

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