Author: David Indeje

In a rapidly evolving digital and mobility landscape, Watu Credit is redefining customer engagement by blending empathy, innovation, and strategic partnerships. At Watu, customer engagement isn’t just a department. It is a philosophy. And if you ask Godlisten Shayo, Head of Customer Engagement at Watu Kenya (or simply “G” as most call him), it’s the heartbeat of everything they do. Shayo leads a team of over 350 professionals dedicated to building trust, empathy, and impact at every touchpoint. “We are only successful when the customer says they are satisfied,” Shayo says. “No matter how good our repayment rates are, if…

The Law Society of Kenya (LSK) has cleared Advocate Cecil Guyana Miller of any wrongdoing following allegations by Ambassador Peter Munyiri, Kenya’s High Commissioner to India. The claims, which centred around an alleged refund of legal fees, have now been dismissed as outside LSK’s jurisdiction and are already subject to court proceedings. According to Miller, Ambassador Munyiri has been leveraging bloggers and social media influencers to circulate the narrative that the prominent lawyer owes him money. However, email records and official correspondence paint a very different picture. In an email dated March 31, 2016, Miller wrote to Munyiri stating: “…I…

In Africa’s vibrant but capital-constrained startup ecosystem, early-stage entrepreneurs often face a paradox: high-impact ideas with low access to funding. Aeko Ongodia founded XENO Investment, a goal-based investment platform serving individuals, families, and institutions in Kenya and Uganda. “Being a startup with no collateral or even a history of revenue to show the banks, they didn’t want to touch us, even with a 10-foot pole! That is the reality for many African founders. Traditional financing channels are risk-averse, and early-stage ventures often lack the track record to attract institutional capital. For XENO, this meant slow growth and missed opportunities until…

The East African Community (EAC) has confirmed the Kisumu–Busia/Kakira–Malaba expressway as a feasible and investment-ready infrastructure project. In a statement issued on October 21, the EAC declared: “Kenya-Uganda Expressway good to go. Movement between Kenya and Uganda via the Northern Corridor is set for transformation.” The expressway will span nearly 200 kilometres, connecting Kisumu and Busia in Kenya to Kakira and Malaba in Uganda. It was endorsed during a Market Sounding Conference in Kampala, where government officials, financiers, and private sector leaders reviewed feasibility studies and investment models. Key Upgrades on Both Sides of the Border In Uganda: A new…

Smallholder farming is the heartbeat of Kenya’s food security, rural employment, and economic resilience. Yet for decades, farmers across the country have faced two challenges: unreliable access to quality inputs and limited market access in rural areas. That is where Shamba Pride comes in. Founded by Samuel Munguti, the agri-tech startup is transforming how farmers access inputs, training, and markets through a network of tech-powered agrovet stores called DigiShops. “We connect local and smallholder farmers to partner agrovets. We call them DigiShops, providing technology-powered services,” he explains. “When you talk to farmers across every village in Kenya, they will tell…

Pulmonary thromboembolism, blood clots in the lungs, is increasingly recognised as a serious and underreported cause of maternal death in Kenya and across Africa. While postpartum haemorrhage remains the most cited danger, emerging data show that thromboembolic complications are quietly claiming lives, especially in post-cesarean and post-delivery recovery. What Is Pulmonary Thromboembolism? Pulmonary thromboembolism (PE) occurs when a blood clot, often formed in the deep veins of the legs (deep vein thrombosis or DVT), travels to the lungs and blocks a pulmonary artery. This restricts blood flow, reduces oxygen levels, and can lead to sudden death if untreated. “A pulmonary…