Author: David Indeje

David Indeje is the community engagement editor at Khusoko, a leading digital platform for East African business news. He oversees editorial content, drives audience engagement, and amplifies diverse voices. Indeje also consults on digital strategy for brands in agriculture, governance, technology, and health, while exploring AI’s impact on journalism. In addition, he serves as a communications officer at KICTANet, advancing digital inclusion and policy dialogue.

Safaricom, Kenya’s biggest telecoms operator, has maintained that Voice and messaging remain important despite its customers transitioning to data services. During the release of its H1’2023 financial results for the period ending 30th September 2022, voice revenue declined 3.8% to Ksh 39.9 billion compared to HY22 – Ksh41.5 billion in line with global trends. Voice accounted for 27.5% of total service revenue at the end of the reporting period, a decline from 29.9% HY22. On the other hand, messaging revenue declined 7.7% to Ksh 5.4 billion compared to Ksh5.9 billion reported in HY22. The contribution of messaging to total service…

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