Bolt, a leading on-demand mobility platform, has officially launched Bolt Send, a fast, affordable, and fully trackable parcel delivery service in Kenya, marking a strategic expansion into the country’s booming e-commerce and logistics ecosystem.
Bolt Send enables users to request deliveries through the existing Bolt app—mirroring the simplicity of booking a ride. Parcels are picked up and dropped off by vetted driver-partners, ensuring secure handling and real-time tracking. This innovation caters to both individual users and businesses seeking reliable last-mile delivery solutions.
“Kenya’s e-commerce and logistics sectors are expanding at an incredible pace, and our parcel delivery service is designed to meet that demand,” said Dimmy Kanyankole, General Manager, Rides, Bolt. “We are making last-mile delivery as seamless as booking a ride, significantly enhancing speed and efficiency for our valued customers, while simultaneously unlocking new earning opportunities for our dedicated driver-partners.”
Kenya’s E-Commerce Surge
Bolt Send arrives at a pivotal moment for Kenya’s digital economy:
- E-commerce revenue is projected to hit $1.31 billion in 2025, with a 10.48% CAGR through 2030, according to The Online Food and Groceries Delivery Platforms Market Study report by the Competition Authority of Kenya (CAK).
- User penetration currently stands at 26.4%, with an expected reach of 10.4 million users by 2030.
- The online food and grocery segment alone is forecasted to grow to KSh 28 billion by 2027, driven by mobile-first ordering and app-based payments.
This growth is mirrored by the rise of platforms like Jumia, Glovo, Uber Eats, Yum Deliveries, and Carrefour, all of which are reshaping consumer expectations around speed, convenience, and digital access.
Courier Sector Insights
According to the Communications Authority (CA), Q4 2024/25 Sector Statistics Report,
- Private couriers delivered 3.06 million parcels in Q4 2024/25, dwarfing Posta Kenya’s 161,331.
- Courier revenue hit KSh 6.28 billion, with employment rising to 6,736 people.
- International parcel traffic is shifting, with Posta’s outgoing parcels surging 478%, while private couriers dominate domestic delivery.
Market Performance
| Metric | Q4 FY 2024/25 Data |
|---|---|
| Domestic parcels (private couriers) | 3.06 million |
| Domestic parcels (Posta Kenya) | 161,331 |
| Outgoing international parcels (Posta) | 111,850 (↑ 478% from Q3) |
| Incoming international parcels | 30,583 (↓ 84% from Q3) |
| Courier sector revenue (private) | KSh 6.28 billion (↑ 1.0% YoY) |
| Courier sector revenue (national) | KSh 1.20 billion (↑ 33.3% YoY) |
| Total employment | 6,736 people (↑ from 6,387 YoY) |
Source: CA Sector Statistics Q4 2024/25
Bolt Send’s entry into this landscape positions it to capture market share from traditional players, offering a tech-enabled alternative that leverages its existing driver network and app infrastructure.
Nairobi First, National Rollout Next
Bolt Send is initially available in Nairobi, with plans to expand to other urban centres. By integrating logistics into its mobility platform, Bolt aims to:
- Strengthen last-mile delivery capabilities.
- Boost driver earnings through diversified services.
- Support Kenya’s digital transformation and retail innovation.
Bolt Market Surges 300% as Kenyans Embrace Fast, Affordable Grocery Delivery
